Spotcom LTD - Privacy Policy

 

Information Collection and Use

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Spotcom Ltd is committed to protecting your privacy and ensuring transparency in how we handle your personal data. We collect personal information through our website and other means such as email, phone, and our 'Contact Us' form. This information includes, but is not limited to, your name, email address, company name, and phone number. We collect this data solely for the purpose of responding to your inquiries, providing support, and delivering services tailored to your needs.

We ensure that your personal information is processed based on your consent and as necessary for our legitimate interests in conducting and developing our business. Spotcom Ltd will not use your personal information for unsolicited marketing purposes nor share your details with third parties without your explicit consent, except as required by law.

In specific instances, such as when providing a formal quotation, we may request additional information, including your company name and business address, to accurately fulfil your request.

Please note, while we strive to protect your personal information, we cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. We implement strict procedures and security features to prevent unauthorized access as much as possible.

 

Data Sharing and Disclosure

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Spotcom Ltd is committed to safeguarding your personal data. We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. In specific circumstances, we may need to share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Additionally, in the event of a merger, acquisition, or sale of all or a portion of our assets, user information would likely be part of the transferred assets. In such cases, we will endeavour to inform you before your personal data is transferred and becomes subject to a different privacy policy.

We also may disclose your personal information where necessary for compliance with legal obligations, to protect the rights, property, or safety of Spotcom Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

 

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Data Retention

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At Spotcom Ltd, we understand the importance of your personal and business information. To serve you better and comply with financial regulations, we retain customer data, including personal details and transaction records, within our cloud storage and invoicing software systems. Here's how we manage this process:

• Purpose of Retention: We retain your data to simplify record-keeping, facilitate repeat services or transactions, and ensure that we can comply with legal and tax obligations. Retaining this information helps us to provide you with faster, more efficient service in future interactions and supports the accuracy of financial records for both parties.

• Security Measures: We prioritise the security of your data. Our cloud storage and invoicing software are protected with industry-standard security measures, including encryption, to safeguard your information from unauthorized access or disclosure. We continuously monitor and update our security practices to protect your data.

• Retention Period: We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this means your data will be kept for a period of 5 Years after our last interaction or as required by law.

• Your Rights: You have the right to request access to the personal information we hold about you, to request corrections, or to ask for deletion of your data when it is no longer necessary for the purposes for which it was collected. Please contact us if you have any concerns or wish to exercise your rights.

• Data Removal: Upon the expiry of our data retention period, or upon your request where applicable, your data will be securely deleted or anonymized, so it can no longer be linked to you.

 

Your Rights

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At Spotcom Ltd, we recognise and uphold your rights over your personal data. Depending on your jurisdiction and the applicable data protection laws, you may have the following rights:

• Right to Access: You have the right to request access to the personal information we hold about you, including details about how we use it and who we share it with.

• Right to Rectification: If you believe that any information we have about you is incorrect or incomplete, you have the right to request that we correct or complete it.

• Right to Erasure (‘Right to be Forgotten’): You may request the deletion or removal of your personal data when there's no compelling reason for its continued processing.

• Right to Restrict Processing: You have the right to request that we suspend the processing of your personal data, for example, if you want us to verify its accuracy or the reason for processing it.

• Right to Data Portability: You may request the transfer of your personal data to another party in a structured, commonly used, and machine-readable format.

• Right to Object: You have the right to object to the processing of your personal data based on grounds relating to your particular situation, and we will stop processing the data unless we can demonstrate compelling legitimate grounds for the processing.

• Rights in relation to Automated Decision Making and Profiling: You have the right to be free from decisions based solely on automated processing of your personal data, including profiling, which produces legal effects concerning you or similarly significantly affects you.

 

How to Exercise Your Rights

To exercise any of these rights, please contact us at Sales@Spotcomltd.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

 

Response Time

We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.

 

Data Security

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At Spotcom Ltd, we prioritise the security of your personal data with the utmost care and adopt comprehensive measures to ensure its protection against unauthorised access, alteration, disclosure, or destruction. Our approach to data security includes the following key practices:

• Cloud Storage Security: Our data is regularly backed up to a cloud service provider renowned for its stringent adherence to cybersecurity standards. This ensures that your data is not only secure but also available and resilient against potential cyber threats.

• Physical Security Measures: Physical hard drives used for additional data storage are securely stored on our premises. These drives are password-protected and accessible only to authorised personnel, ensuring an added layer of security.

• Device Security: All devices that have access to personal information, including PCs, laptops, and mobile phones, are secured with strong passwords and equipped with antivirus software. This software is regularly updated to guard against the latest malware and cyber threats. We also employ encryption for data in transit and at rest, further safeguarding your information from unauthorised access.

 

Cookies and Tracking Technologies

Spotcom LTD may use tracking technologies to monitor site visitors, which pages are visited and for analytic purposes.

 

Contact Information

Please contact Sales@spotcomltd.co.uk with questions or concerns about our privacy policy or your personal data.